“Your VSO team member has orchestrated this team of techs, distributed throughout the country, in flawless fashion. He has led through times of ambiguity, assisted in untangling some difficult dynamics with cross functional partners, and served as a trusted advisor to me as leader of the effort. He has maintained a consistent “ear to the ground” translating day-to-day completion status into clearly articulated issue logs, actionable escalation items, valuable insights into user experience, and areas of continuous improvement.”
