What is your role at VSO?I am the Director of Managed Services, responsible for building formal go to market offerings in the Infrastructure, Cloud and Hybrid Managed Services space. This includes Managed Services Tooling, Automation, and Service Delivery. I run VSO’s 24 x 7 Managed Services veteran delivery team as well as operate a Book of Business with one of VSO’s Cloud channel partners. It is my responsibility to grow our managed services portfolio & adoption while maintaining delivery excellence.
What experience did you have before joining VSO? I started in IT in 1997 as a Systems Administrator, working on Banyan Vines and Novell Netware. In the last 24 years I have been hands on in many different roles across the breadth of IT Services, including Server, Backup, DB, Application and Storage administration. For the past 11 years my focus has been on Managed Services, Automation and Delivery excellence. Most recently, at Hitachi Data Systems/Hitachi Vantara, I built and ran a managed services operation that served large enterprises, with operating centers around the globe. During my tenure with Hitachi, I directly managed delivery for several enterprise customers, with delivery teams of over 100 people globally. I spearheaded initiatives to eliminate ivory towers in delivery and create low cost/highly leveraged delivery centers, as well as drive automation into the managed services tool stack to drive reliability and repeatability into service delivery.
What brought you to VSO? Like others on the VSO leadership team, I worked at Novus Consulting Group and then IBM, until many of us parted ways to pursue different career opportunities. My tenure at Novus felt more like a family business than it did a “Job” and I’m sure my time with VSO will be the same. It’s exciting to be with VSO for many reasons. First and foremost, to work again with some people who I have amazing respect for, and who I have learned a lot from over the course of my career. Secondly, but no less important, I love the use of US Veterans for service delivery. My tenure at Novus felt more like a family business than it did a “Job” and VSO has fostered the same feel.
What is something you love about VSO? At VSO the principle of empowerment is very true. You can see this through all levels of the organization. I firmly believe that everybody has something to teach or some unique perspective that can change the way we react in different situations. Empowering our teams to be leaders, to understand where they want to go in their careers and how they can get there, is an important part of the VSO culture.
What keeps you busy outside of VSO? When I’m not in the office I’m generally doing something with my family. I am a father of 3 beautiful children, ages 7, 14 and 15. I love the outdoors, so it’s not uncommon to find me fishing & boating or hiking & camping. I am also an avid cook, and love trying new things with food such as curing my own meats.