• Solutions
    DESIGN
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable. Let’s work together to thoughtfully select the best Hybrid Cloud Solution for you.
    Solution Deep Dive User Success Stories
    User Focused
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable.
    Solution Deep Dive User Success Stories
    Architecture
    VSO’s entire organization participates in regular “Design Authority” sessions led by our Architecture Review Board to ensure consistent development practices through collaboration, emergent design, intentional architecture, and design simplicity. We emphasize industry certifications at all levels as a requirement for career advancement.
    Solution Deep Dive User Success Stories
    MIGRATE
    VSO maintains a Rosetta Catalog® of comparative cloud and infrastructure functionality across vendors with standardized definitions, steps & timeframes necessary for any combination required. In a constantly improving codebase, we have scripted and automated many of the cloud and infrastructure deployment activities.
    Solution Deep Dive User Success Stories
    Catalog
    VSO maintains a Rosetta Catalog® that allows instant comparison of cloud and infrastructure functionality across vendors with standardized definitions. These definitions have been paired with a standardized Service Catalog that details all steps & timeframes necessary for any Build or Migration activity. As part of these two pieces of IP allow you to easily map where you are, and precisely how much time, money, and effort will be required to get you where you want to go.
    Solution Deep Dive User Success Stories
    Deployment
    VSO maintains a constantly evolving codebase to automate as many elements as possible of build and migration activities. Utilizing technologies like Terraform, Ansible, and more traditional scripting tools, we are constantly growing our library of automated deployments to make your journey as predictable and cost effective as possible.
    Solution Deep Dive User Success Stories
    OPERATE
    VSO has VSQOD teams managing environments from multi-cloud to traditional infrastructure to contact centers through our Mpathic subsidiary. Regardless of the offerings or support level required, we have developed team methodologies built on our military veteran culture, so you know your workload is secure, stable, and affordable.
    Solution Deep Dive User Success Stories
    vSQOD
    Our vSQOD Managed Services® allow you to bring on as much, or as little, support as you need. VSO’s Service Quality Operation Division is our managed service methodology. Our veteran delivery ensures secure, consistent, and cost-effective operation of infrastructure, cloud and hybrid environments-from Level 0 through Level 4 support.
    Solution Deep Dive User Success Stories
    Mpathic
    VSO currently has over 500 trained staff, experienced with handling PHI, PII, and inbound phone support.
    Solution Deep Dive User Success Stories
    OPTIMIZE
    Whether we are managing your environment or not, we have developed IP to help you optimize operations, with transparency to costs, quantities, and XLAs and predictable cost and velocity of DevOps.
    Solution Deep Dive User Success Stories
    VaaS
    VSO VaaS offering makes the cost of DevOps predictable by fixing the cost per story point for DevOps support. We provide complete software development support within a managed, Agile framework.
    Solution Deep Dive User Success Stories
    FogLifter
    Spreadsheets are unfortunately still the most pervasive reporting tool in the world. VSO has developed a comprehensive set of APIs to allow timely and accurate measurement of SLAs/XLAs with correlation to your Systems of Record to ensure accuracy of inventory. FogLifter can automate the extraction and analysis of your data from structure and unstructured data sets-allowing you to keep your investment in existing systems, but eliminate the “frequency of garble” produced by multiple, overlapping systems.
    Solution Deep Dive User Success Stories
    DESIGN & ARCHITECTURE
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable. Let’s work together to thoughtfully select the best Hybrid Cloud Solution for you.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    USER-FOCUSED DESIGN THINKING
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable.
    AGILE ARCHITECTURE
    VSO’s entire organization participates in regular “Design Authority” sessions led by our Architecture Review Board to ensure consistent development practices through collaboration, emergent design, intentional architecture, and design simplicity. We emphasize industry certifications at all levels as a requirement for career advancement.
    MIGRATIONS & DEPLOYMENTS
    VSO maintains a Rosetta Catalog® of comparative cloud and infrastructure functionality across vendors with standardized definitions, steps & timeframes necessary for any combination required. In a constantly improving codebase, we have scripted and automated many of the cloud and infrastructure deployment activities.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    ROSETTA CATALOG®
    VSO maintains a Rosetta Catalog® that allows instant comparison of cloud and infrastructure functionality across vendors with standardized definitions. These definitions have been paired with a standardized Service Catalog that details all steps & timeframes necessary for any Build or Migration activity. As part of these two pieces of IP allow you to easily map where you are, and precisely how much time, money, and effort will be required to get you where you want to go.
    ORCHESTRATED DEPLOYMENTS
    VSO maintains a constantly evolving codebase to automate as many elements as possible of build and migration activities. Utilizing technologies like Terraform, Ansible, and more traditional scripting tools, we are constantly growing our library of automated deployments to make your journey as predictable and cost effective as possible.
    OPTIMIZE
    Whether we are managing your environment or not, we have developed IP to help you optimize operations, with transparency to costs, quantities, and XLAs and predictable cost and velocity of DevOps.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    FOGLIFTER
    Spreadsheets are unfortunately still the most pervasive reporting tool in the world. VSO has developed a comprehensive set of APIs to allow timely and accurate measurement of SLAs/XLAs with correlation to your Systems of Record to ensure accuracy of inventory. FogLifter can automate the extraction and analysis of your data from structure and unstructured data sets-allowing you to keep your investment in existing systems, but eliminate the “frequency of garble” produced by multiple, overlapping systems.
    VELOCITY AS A SERVICE
    VSO VaaS offering makes the cost of DevOps predictable by fixing the cost per story point for DevOps support. We provide complete software development support within a managed, Agile framework.
    OPERATE
    VSO has VSQOD teams managing environments from multi-cloud to traditional infrastructure to contact centers through our Mpathic subsidiary. Regardless of the offerings or support level required, we have developed team methodologies built on our military veteran culture, so you know your workload is secure, stable, and affordable.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    vSQOD®
    Our vSQOD Managed Services® allow you to bring on as much, or as little, support as you need. VSO’s Service Quality Operation Division is our managed service methodology. Our veteran delivery ensures secure, consistent, and cost-effective operation of infrastructure, cloud and hybrid environments-from Level 0 through Level 4 support.
    CONTACT CENTER SUPPORT
    VSO currently has over 500 trained staff, experienced with handling PHI, PII, and inbound phone support.
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11.08.2024
VIRTUAL SERVICE OPERATIONS RECEIVES 2024 HIRE VETS MEDALLION AWARD FROM THE U.S. DEPARTMENT OF LABOR–U.S. 
VIRTUAL SERVICE OPERATIONS RECEIVES 2024 HIRE VETS MEDALLION AWARD FROM THE U.S. DEPARTMENT OF LABOR–U.S. 

For the fifth consecutive year, Virtual Service Operations was recognized as one of the 839 recipients of the 2024 HIRE Vets Medallion Award during a virtual award ceremony presented by U.S. Department of Labor(tag). Virtual Service Operations earned the Platinum Award, recognizing us for our high veteran employment rates, retention rates, and our veteran program. The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes employers who successfully recruit, hire, and retain veterans.

Stephen O’Keefe, VSO CEO, reflects on the importance of this award: 

This is VSO’s 5th anniversary for receiving the “Hire Vets Award” and our fourth consecutive year being honored with the Platinum level. This award is making an impact by highlighting what a gift veterans are to our team and any business that is truly striving for excellence. I am grateful for President Trump’s establishment of this award back in 2017 to bring focus to this national treasure and for our fellow platinum awardee and VSO customer, RTX, for continuing to make this important mission a priority.

Virtual Service Operations joins 838 other companies from 49 states, plus the District of Columbia, who have shown a commitment not only to hiring veterans, but also ensuring that they have a long-term career and growth plan that uses the diverse skills they acquired through their military service.

Recipients of the 2024 HIRE Vets Medallion Award meet rigorous employment and veteran criteria, including veteran hiring and retention percentages, availability of veteran-specific resources, leadership programming for veterans, dedicated human resource efforts, pay compensation, and tuition assistance programs for veterans. VSO proudly stands with more than 1,600 employers who have earned a HIRE Vets Medallion Award since 2019.

About Virtual Service Operations:

VSO is an award-winning cloud managed services and consulting company serving the U.S. Public Sector and Commercial markets with a military veteran-led delivery team and innovative proprietary technical solutions. VSO provides services to design, build, and migrate secure applications and data. Our operations and optimization solutions give customers transparency, reliability, and predictability. 

About the HIRE Vets Medallion Program: 

The HIRE Vets Medallion Award is earned by businesses that demonstrate unparalleled commitment to attracting, hiring and retaining veterans. The 2025 HIRE Vets Medallion Award application period will open to employers on Jan. 31, 2025. For more information about the program and the application process, visit HIREVets.gov. 

There are different awards for large employers (500-plus employees), medium employers (51-499 employees), and small employers (50 or fewer employees). Additionally, there are two award tiers: platinum and gold.