How Big Country Veterans is Making a Difference for Our Nation’s Heroes

At Virtual Service Operations, we believe in giving back to those who have given so much, especially to those who support our transitioning veterans. That’s why we’re proud to spotlight Big Country Veterans in our latest video in the Eleventh Series! We spoke to CEO Cody Palmer and COO Michael Groman about how their organization honors and supports those who have served our nation.  

Big Country Veterans provides a vital space for connection and community as veterans transition to civilian life. Their programs offer much-needed support, including health assistance, wellness retreats, outdoor adventures, and a strong network of camaraderie. By addressing unique challenges such as transitioning, injuries, mental health struggles, and finding purpose, Big Country Veterans ensures that no veteran is ever alone. 

Founded in 2016, Big Country Veterans began with the Helicopter Veterans Weekend at Circle Bar Ranch in Truscott, Texas, offering veterans the opportunity to experience the thrill of a helicopter ride and participate in hog hunts. This event reconnects veterans with the excitement and camaraderie of their military experience.  

As Michael says, “When you become part of the BCV family, we have you for life.” We encourage you to support this mission through sponsorship, partnership, volunteering, or donations. Your involvement will make a real impact. 

Watch the video below to learn more about Big Country Veterans and join us in supporting those who served. 

Virtual Service Operations Earns Microsoft Solutions Partner Designations for Azure Infrastructure and Azure Data & AI

Manassas, VA, [April 2, 2025] – VSO is proud to announce that we have earned the prestigious Microsoft Solutions Partner designations for Azure Infrastructure and Azure Data & AI. These designations are a testament to our team’s expertise and commitment to delivering high-quality solutions built on Microsoft technologies.

As a Microsoft Solutions Partner for Infrastructure, we demonstrate our proficiency in designing and managing robust cloud infrastructure on Azure, ensuring our clients’ systems are secure, scalable, and efficient. This designation underscores our ability to provide comprehensive infrastructure solutions that meet the evolving needs of businesses in today’s digital landscape.

As a Microsoft Solutions Partner for Data & AI, we showcase our capabilities in harnessing the power of data and artificial intelligence to drive business innovation. Our team excels in developing and implementing data management and AI solutions that empower organizations to make informed decisions, enhance operational efficiency, and gain a competitive edge.

“These designations not only reflect our technical prowess but also our dedication to customer success and satisfaction. We look forward to leveraging these strengths to expand our collaboration with Microsoft and enhance our offerings to deliver even greater value to our clients,” said Laura Richardson, Chief Technology Officer at VSO.

From Gary Hix, Public Sector Chief Technology Officer at VSO, “This accomplishment of achieving these partner designations shows VSO’s desire to continue to deliver the highest level of solutions for our partner Microsoft as well as our mutual customers. Data and AI will continue to be at the forefront of US Government initiatives and being able to deliver on those requirements is a key element of these efforts.”

With these designations, VSO strengthens its ability to support customers at every stage of their IT journeys. As a trusted partner, VSO ensures businesses can leverage Microsoft’s advanced technologies to enhance agility, efficiency, and innovation.

For more information on how Virtual Service Operations can support your IT needs, visit reach out to sales@vso-inc.com

Veterans Leading the Way: The Center for Military Transition’s Impactful Programs 

VSO is delighted to feature The Raymond A. Mason School of Business’s Center for Military Transition (CMT) in the Eleventh Series! Located within the William & Mary business school, CMT is able to take advantage of the school’s prestigious reputation and connect veterans with military leaders, corporations, and executive partners. CMT is a national leader in supporting veterans as they transition into high-level civilian management roles. We spoke with CMT’s Executive Director, Jonathan “JD” Due, in Williamsburg, VA, to learn about CMT’s mission to empower veterans to find purpose and succeed in the civilian workforce.

CMT’s approach goes beyond securing employment for veterans. Their focus is on holistic empowerment, helping veterans find lasting success post-transition. Their student-centered, high-touch strategy supports veterans throughout their journey, from applicant to alumni. CMT collaborates with faculty, staff, nonprofits, and corporate partners to create lasting and meaningful connections. 

CMT offers several programs to help veterans succeed: 

  • W&M VET Certificate Program – Focused on transitioning veterans to high-level management roles while promoting career and personal growth. 
  • Veteran Entrepreneur Scholars Program – Intensive entrepreneurship training for military members to apply Silicon Valley thinking to their leadership roles. 
  • Veteran Career Accelerator Program – Focused on values-based career conversations. 

JD reminds transitioning service members: “It’s going to be OK. There are a wide variety of different options for a veteran to find a new chapter of service.” CMT is making a profound difference, guiding veterans toward successful transitions and empowering them to thrive in their civilian careers. We hope this video inspires and encourages you to see the endless possibilities for veterans to continue to serve and lead in new and impactful ways.

Key Tenets of a Security Operations Center

Cybersecurity is a complex, ever-evolving challenge that requires a comprehensive approach. Applications, data, operating systems, infrastructure, and identity and access management systems all must be protected. Prevention is key, but so too are rapid response and recovery. Understanding this multilayered system is a critical first step to protecting your enterprise. 

By using the analogy of a beehive, we can simplify the complexity of cybersecurity. A successful Security Operations Center’s numerous operations are akin to the tasks performed by bees in a hive. Worker bees provide prevention, patrolling the hive and acting as a first line of defense. The worker bees clean and repair the hive, functioning like regular system updates and patch management. Worker bees control access to honey stores, similar to managing data access. Soldier bees quickly mobilize the moment a threat is detected to confront and neutralize intruders, acting as an incident response team. Guard bees regulate entry to the hive, acting as firewalls and authentication systems. They remain alert even after attacks acting as ongoing security monitoring, and they adjust their strategies based on new threats, mirroring effective cybersecurity practices.

Just like a beehive, a Security Operations Center (SOC) needs a combination of prevention, rapid response, access control, and constant vigilance to thrive. Effective cybersecurity requires proactive maintenance, swift threat response, strong access control, and adaptive defense strategies. 

A Security Operations Center (SOC) is built on three key tenets:

1. Continuous Monitoring and Prevention 

Continuous monitoring and prevention form a SOC’s foundation, leveraging several tools to maintain comprehensive visibility across the network and scan the digital environment for threats. A SOC utilizes a layered defense strategy to improve security by creating obstacles for an attacker looking to bypass security measures. This could begin with network firewalls, followed by endpoint security, and then internal monitoring and logging. In a virtualized environment this includes recording and comparing hashes of images and VMs looking for changes. 

Further, a system with strong cybersecurity infrastructure utilizes real-time monitoring and communication sharing between systems. Alerts should have automatic response triggers configured and may include system-to-system response triggers. This level of data correlation is crucial in real-time attack response. Modern systems include self-healing capabilities such as automatic patching, AI-based threat hunting, and adaptive firewalls. When an attack or failure is detected, the system can automatically adjust to minimize damage and ensure continuity.

2. Well-Defined Incident Response Plan

For ransomware or malware events, the SOC must have a well-defined incident response plan. This includes procedures for isolating affected systems and initializing containment, identifying present ransomware or malware strains, and steps for effective forensic analysis. Threats to monitor for and detect include anomalous or unusual network patterns, changes in encryption, and changes in hashes in the virtual environment. Once a potential threat is detected, the system triggers alerts, isolates the threat, and initiates countermeasures. Rapid initial incident identification is crucial in ensuring the best recovery point and an accurate starting point for forensic analysis. 

3. Effective System Recovery

Cyber operations support effective system recovery, including restoring systems from clean backups, conducting forensic analysis to investigate the attack vector, and implementing additional security controls. Recovery is complete when all systems are marked clean, hashes are correct and network traffic patterns are normal. A robust security architecture uses redundancy and decentralization and can involve distributed data centers, multiple firewalls, and failover systems. The goal is for the overall system to remain operational if one node or data center is compromised. 

SOC key success criteria include reduced mean time to detect and respond to threatseffective stakeholder collaborationand continuous improvement through metrics. Challenges often include talent retention, managing alert fatigue, and keeping pace with evolving threats. A successful SOC will meet these challenges and criteria to ensure information is effectively protected, reduce the possible attack vectors, and establish defense-in-depth to protect data and assets. Like a beehive, effective cybersecurity relies on organization, communication, layered defenses, and the ability to adapt swiftly to new threats and challenges. 

VSO’s support is critical to our customers, offering them access to dedicated security operations teams that partner closely with them to deeply understand their unique security challenges. By crafting customized strategies, we help them stay ahead of evolving threats and ensure the ongoing security and resilience of their organizations, empowering them to operate with confidence in an increasingly complex digital landscape.

About VSO:

VSO is an award-winning cloud managed services and consulting company serving the U.S. Public Sector and Commercial markets with a military veteran-led delivery team and innovative proprietary technical solutions. VSO provides services to design, build, and migrate secure applications and data. Our operations and optimization solutions give customers transparency, reliability, and predictability.

Author: Laura Richardson

Finding Joy After Service: Dan Knott’s Message for Transitioning Service Members

We’re thrilled to present the final installment of our Veteran Conversation Series—The Eleventh! This month, we have the privilege of speaking with Dan Knott, a dedicated Army veteran. Joining us from Chesapeake Bay, Dan shares his experiences in the Army and his journey transitioning to civilian life.

Dan served for twenty-two years in the Army as a helicopter pilot, completing four years of deployments and combat tours in Afghanistan and Iraq. He found his time in the Army truly remarkable, commenting that even the challenging moments felt rewarding. The demanding lifestyle, however, caused severe burnout. When Dan was selected for his dream assignment, he declined the command and realized it was time to move on from military service.

Dan Knott

One of Dan’s main concerns when leaving the Army was finding a new sense of purpose. After struggling to find one for several years, Dan discovered a new mission: to help others find their purpose after military service. While he recognized that he may not fully relate to civilians in most career fields, he found that he connected with watermen who share a similar mindset.

Dan’s key advice for transitioning service members? Pursue what brings you joy. As he puts it:

“The biggest advice I can give somebody that’s transitioning out of the military is do something you love doing–what brings you joy and happiness. If you can find something you love doing, do it.”

We’re confident you’ll find Dan’s story both inspiring and enlightening. Be sure to watch the full video to discover valuable insights about his military experience and transition to civilian life.

Hiring America’s Patriots

Transform your business by hiring America’s most highly trained workforce.

“If you want a superior workforce, hire vets.

If you want a more diverse workforce, hire vets.

If you want a more virtuous workforce, hire vets.”

— Stephen O’Keefe at the 2021 Disabled American Veteran (DAV) Annual Conference  

The Challenge: US Veterans’ Overlooked Skillset

US Military Veterans hold some of the most advanced skills and training in the country. However, translating these skills to the civilian workforce can be quite a challenge. Veterans often struggle to align their military experience with civilian job requirements, while businesses find it difficult to understand and integrate these military skills effectively. This results in many US veterans experiencing a career setback following their transition from the Military. As a highly trained workforce, this failure to play to the strengths of veterans presents a significant opportunity for companies to support veterans who are otherwise accepting defeat in their first step in the civilian workforce.

The Solution: Bridging the Gap between Military and Civilian Skills

The answer to unlocking the full potential of military veterans in the civilian workforce is to bridge the gap between skill sets. Businesses can achieve this by developing strategies to help veterans transition their skills into the civilian workforce and creating environments that foster their growth. As a result, your organization will enjoy:

  1. A dedicated team with the skills and work ethic required to excel in a civilian workforce.
  2. A company culture that is rooted in the veteran principles of honor, integrity, and courage, driving success and excellence.
  3. Veteran leaders that embody key qualities such as hard work, discipline, extensive training, decisive decision-making, and a strong commitment to mission and team.

By taking the following steps, both veterans and the company alike can build a robust community of dedicated individuals with the skills needed to thrive in the business world.

Recruit Service Members

Incorporating a focus on veterans in your recruitment strategy is just the beginning of building a successful veteran team. You will also need to create an association of partners and seek awards for your increased access and success with hiring veterans.

  1. Prioritize Veteran Applicants: Make it a mission to hire veterans, and you’ll obtain high achieving individuals eager to bring value to your organization.
  2. Find a Mentor Firm: A mentor company is an invaluable resource who can guide your firm through the process in your efforts to hire vets.
  3. Build Out Your Sponsorships: Partner organizations will widen your channels for identifying, training, and supporting veterans.

Training a Vet Team

Providing training and mentorship to veterans in your business will translate the skills they developed in the military to a civilian work environment. With the right approach, employers can help veterans sharpen their existing skills while developing new strengths. Use the following steps to help LEAD your veterans to success.

  • Learn: Learn about the veteran’s previous training: what schools they attended, and what training they received while in the military?
  • Evaluate: Evaluate the training they received in the military and determine how it translates to your business.
  • Assist: Assist your veterans as they skill-up in your business and technology through internal resources and partnership training opportunities.
  • Do: Empower your veterans to embrace challenges, problem solve, take action, and showcase their capabilities

Retaining Top Talent

After hiring and training veterans, your firm should prioritize an environment that promotes maximum retention. By mirroring the military system of incremental promotions that come with greater responsibility, your business can create an environment familiar and appreciated by veteran employees.

  1. Continuous Growth: Ensure that your veteran employees have clear goals to achieve to advance their careers.
  2. Acknowledgement: Regular expressions of appreciation for military veterans will foster a thriving company culture.
  3. Clear Communication: Veterans are experienced in large operations and understand the role that clear communication plays in executing a coherent plan.
  4. Relationships: Create an environment for your veterans to talk to one another, share work experiences and professional advice.
  5. Opportunity: Veterans are trained for constant progress. Give them the opportunity to sharpen their skills and advance their careers.

Next Steps

  1. Give preference to veteran applicants in your hiring process.
  2. Find a mentor and build out your sponsorships.
  3. Get involved in military veteran hiring communities to connect with top talent.

Final Words

Hiring veterans is a great way to leverage their often-overlooked military skills to benefit both the employer and the employee. Take the time necessary to establish a dynamic veteran workforce through prioritizing recruitment, training, and retention in your organization. Hire America’s most highly trained workforce to help military veterans, and your organization will thrive.

Check Out Joshua Landsman’s Journey in Our Latest Veteran Conversation Series Release! 

VSO is excited to announce our next release in our Veteran Conversation Series: The Eleventh. This month, we spoke with Joshua Landsman, an Air Force veteran and current VSO employee. Joining us from Las Colinas, Texas, Josh recounts his time in service and his journey from active duty to civilian life. 

Josh initially planned to join the Navy straight out of high school. However, he opted for college instead. Five years later, he once again felt a strong pull towards service and enlisted in the Air Force. In his role, Josh’s unit managed the recovery of aircraft that went down within the United States. While he valued his military experience, he made stability for his family his top priority and transitioned out of the military. 

Josh’s shift from military to civilian life was notably smooth. He had proactively assessed how his military role would translate into civilian opportunities, recognizing that his skills in adaptability, resourcefulness, and versatility would be advantageous.  

His advice to those transitioning?  

  1. Seek out other reintegrated service members for guidance. Speaking with service members who recently made their transition back to the civilian workforce was one of the keys to the success of Josh’s reintegration.  
  1. Get as much education as you possibly can in the time that you’re in. Josh emphasizes the importance of earning educational certifications and degrees while in service to better prepare for civilian life.  

Don’t miss Josh’s full interview for a deeper dive into his military experience and transition to civilian life! 

Broadcom’s Acquisition of VMWare – What it Means for Virtualization Customers

In November 2023, Broadcom completed its acquisition of VMware. Several changes for VMware were published, namely the end of perpetual licensing in favor of a per core subscription-based pricing model, a move which has left VMware customers and partners eager to understand Broadcom’s strategy for the virtualization pioneer.

The shift to an invitation-only Broadcom Advantage Partner Program, the advent of perpetual licensing for subscription-based pricing, and dramatic portfolio simplification have caused concerns for customers and partners alike.

In her video presentation, Laura Richardson, VSO’s Chief Technology Officer, dives into VSO’s research surrounding the acquisition and its implications for customers.

VSO works for customers’ outcomes through solutions that best meet each business’ needs, including VMware on-premises and in cloud, alternative hypervisors, and modernized container-based solutions. We work to consolidate, optimize, and modernize VMware environments from Core Count and Usage Pilot, to TCO-backed Initial Recommendations, to Solution Build/Migrate and Managed Services.

We invite you to watch Laura’s video presentation and download our white paper!

Reach out to us if you have questions about your VMware enterprise.

VSO Veterans Reflect on Memorial Day

Memorial Day is a time set aside to reflect with gratitude on the sacrifices made in defense of our great nation. Originally known as Decoration Day, Memorial Day originated in the years following the Civil War and became an official federal holiday in 1971. This year, members of VSO’s U.S. Military Veteran team shared their reflections on the significance of this day.  

Trenton Keen (Army National Guard Veteran) remembers the importance of each Memorial Day: 

“While celebrating the kick-off of summer, please also allow yourself to dwell in the discomfort caused by the reality of this holiday. It is our responsibility and privilege to keep our nation’s heroes in the forefront of our minds. Take the time this Memorial Day not only for remembrance but also to move your heart into a place of gratitude for the sacrifice of all the mothers and fathers, now childless; to the children growing up without a mother or father; to the widow or widower who now clutches our nations flag in place of the embrace of his or her spouse. Remember that for some people, every day is Memorial Day.  

Henry Wadsworth Longfellow sums up our responsibility as the beneficiaries of this selfless sacrifice at the end of his poem ‘Decoration Day.’ 

‘Your silent tents of green 

We deck with fragrant flowers 

Yours has the suffering been, 

The memory shall be ours.'”  

Erick Vertido (Marine Corps Veteran) reflects on our need to remember those who have died for our country: 

“Memorial Day for me has always been a chance to honor fallen military men and women who sacrificed their lives for our freedom. On this day every year, we show how much we appreciate their bravery.” 

Rita Cardona-Fink (Air Force Veteran) writes of the self-sacrifice of those who have fallen: 

At a Memorial Day event when I was much younger, I heard a quote that both surprised and inspired me.  Albert Einstein said, “We must be prepared to make heroic sacrifices for the cause of peace that we make ungrudgingly for the cause of war. There is no task that is more important or closer to my heart.”

I respect those who gave their lives in support of peace; no one deserves it more.

Wayne Rippy (Army Veteran) reminds us of the freedoms that generations have fought to defend: 

Many pay tribute to graves, leaving flowers, and saying prayers in remembrance of family and friends whose last vision was war before leaving this earth. During this time, I  gather with friends and family in the same manner. I also remind people to let us not just think of those fallen, but why they were there in the first place and honor their service to our country. Remember not only why they were there, but also what they were fighting for.

Anthony Natale (Air Force Veteran) shares the importance of taking time to reflect: 

“On Memorial Day, I try to take a few moments to remember how we got here. Amidst all the craziness going on in the world (it’s always there), taking time to remember how lucky we are to live in this country is as simple as writing out some words, or thinking about relatives or friends who have served and not had the chance to ‘come home.’ I appreciate the opportunity we all have at this moment to spend time with family and friends and know that all who served signed their names to protect and defend this great nation of ours. Thank you to all the past, current, and future veterans out there. Let’s remember those who never came home and their families who must continue on without them.” 

Tyrone Berry (Army Veteran) shares ways to honor the fallen:  

“I honor the fallen by having a dinner with a meal set for the friends that I have lost during my experiences in Iraq and Afghanistan. Other ways to honor Memorial Day include attending events such as wreath-layings and parades, visiting cemeteries and memorials, educating yourself and others by learning history and sharing stories, participating in the National Moment of Remembrance at 3:00 PM, and volunteering and donating to support veterans and their families. 

Fly the American flag at half-staff until noon, then raise it to full-staff for the remainder of the day. This tradition honors the deceased in the morning and living veterans in the afternoon.” 

By engaging in these activities, individuals and communities can collectively honor the memory of those who have given their lives in service to their country, ensuring their sacrifices are remembered and valued. Today and every day, VSO honors the brave men and women who have selflessly served our great nation. 

 

The Impact of Mentorship – Insights from Michael Curry

Supporting U.S. Military Veterans through their transition to the civilian workforce is at the heart of what we do at VSO. Every month on The 11th, we highlight a U.S. Military Veteran with unique insights and advice surrounding the topic of military-to-civilian career transition. This month, Michael Curry joins us from the Emerald City to share his insights from his transition from the United States Army to the field of technology.

From a young age, Michael felt drawn to serve in the U.S. Military due to his family’s legacy of military service. According to Michael, “Growing up as a kid, I didn’t really think you could make a living outside of the military.” Following in the footsteps of his father, an Air Force veteran, and his grandfather, a WWII Navy veteran, Michael enlisted in the Army.

Through his ten years of service in the Army, Michael affirms that he “became a different person, for the better.” He looks back on his military service with pride in his accomplishments and gratitude for the manifold opportunities that only a military career can provide.

When the time came to transition into a civilian career, finding an experienced and knowledgeable mentor was key to Michael’s success. Working with his mentor, Michael was able to translate his military experience to the civilian workforce and adapt to a career in technology. He encourages transitioning servicemembers to face challenges head-on, emphasizing the need to “out-hustle everybody else” to achieve success.

Looking back on his transition from the military, Michael urges employers to recognize and value the unique skills military veterans can bring to the table. By providing opportunities for hands-on experience, employers can give transitioning service members the chance to prove their unmatched determination, work ethic, and problem-solving skills.

Michael’s words echo the mission at the heart of VSO: to recruit, hire, and train military veterans in the technology industry. We encourage every company to learn how to unlock the potential of America’s most highly trained and deserving workforce by echoing Michael’s challenge to promote Military mentorship and internship programs.

Watch Michael’s video to learn the importance of mentorship during a transition from the military and share with a transitioning service member or employer who would benefit from Michael’s insights!