VSO was founded in 2017 by Stephen O’Keefe and John Birch. Their vision was to create a company that would be the world leader in hybrid and multi- cloud managed services industry. In order to build the highly effective and responsive team required, VSO tapped into the most disciplined and deserving workforce out there: US military veterans.
We leverage this military veteran workforce to support managed services, monitoring, steady state, and service management engagements – formed as the Virtual Service Quality Operations Division (vSQOD) – our team provides reliable, secure, and cost-effective service delivery.
While military veterans, and their advancement, are a large part of the VSO mission; what really distinguishes VSO is its enthusiastic embrace of continuous improvement and innovation at all levels of the company and with all employees – veteran and civilian alike.
As Peter Drucker once famously said “Culture eats strategy for breakfast.”
VSO is not the first company startup for Steve O’Keefe and John Birch. So when they were starting VSO they recognized the immutable truth of Drucker’s statement as they drafted the founding documents.
Steve famously stated that all we need is “No Jerks…We don’t want to employ them or work with them if we can avoid it.”
Over the course of time, No Jerks was expanded to VSO’s Seven First Principles.
VSO’s US-based veteran workforce is mentored by our Cloud Center of Excellence (CCOE). VSO’s CCOE serves as our engine for technology innovation, consulting, solutions design, and Level-4 point of escalation for managed services and operations engagements. Our Level 2 and Level 3 engineers mentor VSO’s veteran workforce pushing more and more responsibility to them as they grow and improve, handing off everything from steady state tasks, like managing ticket queues, to on-call support, to even building servers, allocating storage, and doing backup restores. This virtuous cycle completes when the veterans themselves become the mentors, training those who are newly retired.
While military veterans, and their advancement are a large part of the VSO mission; what really distinguishes VSO is its enthusiastic embrace of continuous improvement and innovation at all levels of the company and with all employees – veteran and civilian alike.
At VSO we believe strong partnerships are the key to a growth business. Whether it is through structured partner programs or through industry teaming agreements, we believe deep partnerships benefit the Customers and the Partners.
